Passenger- centric initiatives on top priority: Ministry of Civil Aviation 01/07/2014

Passenger- centric initiatives on top priority: Ministry of Civil Aviation
01/07/2014 17:35
As a part of the initiatives of the Prime Minister, Narendra Modi, Ministry of Civil Aviation has identified major passenger-centric issues which shall be taken up on priority for completion, according to an official statement. The Civil Aviation Ministry in a notification on Tuesday said the initiative are meant to give better comfort level to the passengers and make the system more responsive to the needs of the citizens. As part of the key initiatives, the ministry has asked all Indian and foreign airlines and airport operators to ensure certain facilities to the passengers particularly senior citizens, expectant mothers and passengers with disabilities such as provision of automated buggies and small hand baggage trolleys free of charge for their use. The government has decided to set up CISF/ Security Help Desks at all the operational airports of the country. To address public grievances, Airports Authority of India would start a QR code based mobile application which shall be made available initially at 20 airports within three months and will be extended to all remaining airports by March 31 next year.